“How can we succeed in achieving our goals and executing our business strategy,
if we don’t try to embrace the things we know in order to improve and manage them.”
Ilia Krustev, CEO, AII Data Processing Ltd.

We at AII Data Processing share the opinion that the knowledge and expertise of our people are crucial for achieving our objectives and strategies. We are convinced that the effective management of the knowledge and expertise of the human capital sets us for success to compete with the best in the highly specific and dynamic information industry.
As a result of this understanding we have developed our Knowledge Management System to master the immensity of knowledge generated and applied in our organisation. Because of its importance for managing and developing our business we have identified the Knowledge Management System as a key priority in our Human Resources and Company strategies.

AII Data Processing’s Knowledge Management System - The Knowledge Ocean - is based on our company’s mission and vision to develop its human capital and improve its business achievements as a learning organisation. The Knowledge Management System consists of five components (The Knowledge Centre, The E-log, The Knowledge Lounge, The Library and The Knowledge Repository), designed as instruments of the three main aspects of Knowledge Management Processes (Knowledge Identification, Knowledge Creation, Knowledge Transfer). The Knowledge Ocean is an open system and allows for new ideas and updates that arise from the company’s needs.

Knowledge Management Processes

Our Knowledge Management Programme manages the processes of:

 Knowledge Identification, Assessment and Capturing – In order to identify, assess and capture existing knowledge in our organisation, we created a repository of employee knowledge and skills.
 Knowledge Creation – We generate new knowledge by motivating our employees to learn more and develop their skills, by involving them in new projects and organising different training initiatives.
 Knowledge Transfer and Distribution – this includes the development and cultivation of the channels through which knowledge flows. The process ensures knowledge transfer from more experienced to less experienced employees in order to secure business process continuity; between different business units and departments in a bid to share existing knowledge to meet new requirements and utilise new business opportunities; between different levels in the organisation paving the way for employees to rise through the ranks.

Components of the Knowledge Management Programme

 Knowledge Centre is one of the major components of the Knowledge Management System. Within the Knowledge Centre we aim to develop and improve employees’ professional knowledge, personal and interpersonal competencies through trainings, coaching and teambuilding initiatives.
 Being part of the trainings gives employees the chance to charter the course of their own personal and professional development. They can choose to focus on their expert knowledge and become better journalists, news indexers and reporters, or to improve their interpersonal skills.
 Every one of us understands the importance of contributing to or being supported by a team. That is why teambuildings are the form of training, which we choose to develop team spirit, to ensure better understanding of every team member’s role and effective team functioning. Mutual efforts or team work determine the success of business processes, as well as reflect on employees’ feeling of belonging to the company. That is why we believe that purposeful efforts in this direction are a positive drive for overall effectiveness.
 Coaching is one of the methods which we use to develop leadership skills in the company. It is focused on improving managers’ performance and providing support for the development of special managerial skills through individual guidance by a certified expert.
 
 The E-log, by analogy with the ship log, collects and organises the company’s knowledge to preserve and share between “sails” and “crews”. It is accessed through the intranet so that all colleagues can use it, notwithstanding their physical location. It contains manuals, instructions, style guides, tips, project descriptions, good practice records, training materials, etc.

 The Knowledge Lounge is a means of knowledge transfer which aims to create an appropriate environment for sharing managerial and business experience, acquired in the company. Managers are able to raise issues, ask for help or provide advice on different situations, processes, and relations with customers and/or employees. In a comfortable and informal atmosphere, managers meet and discuss issues of interest.

 The Library – No ship travels without its books, manuals, journals, magazines and newspapers. Our Corporate library, available in both paper and digital form, is an indispensable source of knowledge.

 The Knowledge Repository - In order to be able to constantly identify, assess and capture existing knowledge in our organisation, we created a repository containing structured and detailed information about the language proficiency, education, trainings and other skills acquired by our employees within and outside the company. This helps us quickly form highly professional teams to execute new projects.

AII Data Processing Team will be happy to share the knowledge and experience with designing and implementing the Knowledge Management programme with you. Please, contact us at team@aiidatapro.com.